Merchant Operations Bot
Real-time financial data for payment merchants, accessible through Telegram commands in seconds.
The Problem
A payment processing company managed financial data for multiple merchants across separate spreadsheets. Merchants constantly requested their latest stats: gross revenue, payout amounts, hold balances, settlement status. Every request meant someone manually opening the right spreadsheet, finding the numbers, and messaging them back. With growing merchant count, this became a full-time job.
The Solution
Instead of answering the same questions all day, merchants now type a command in Telegram and get their numbers instantly.
A merchant sends /stats and sees their gross revenue, payouts, holds, and settlements. They send /payout and get a full payout breakdown. Admins can pull any merchant's data with a single command, link new merchants to the system, and see everything across the board without opening a single spreadsheet.
Every merchant only sees their own data. Admins see everything. The system figures out who's asking, pulls from the right source, and formats it into a clean, readable message. No waiting, no asking someone else, no digging through tabs.
Key Results
Financial queries answered in seconds instead of hours
Merchants self-serve their own data without involving staff
Admin commands provide instant cross-merchant visibility
Role-based access ensures data isolation between merchants
Tech Stack
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